What does the term 'Front of the House (FOH)' refer to in the restaurant industry?

The term 'Front of the House (FOH)' in the restaurant industry specifically refers to all areas where guests interact with the restaurant staff and experience the service. This includes the dining area, bar, host stand, and any other spaces where guests are welcomed and served.

The focus on FOH is crucial for creating a positive guest experience, as it encompasses the ambiance, service quality, and overall environment that patrons encounter. Employees who work in these areas, such as servers, bartenders, and hosts, play a significant role in establishing the restaurant's image and influencing customer satisfaction.

In contrast, areas such as the kitchen and prep spaces, management offices, and supply storage areas are typically categorized as 'Back of the House (BOH)' where all food preparation and administrative tasks occur, away from the customers' sight. Understanding the distinction between FOH and BOH is essential for effective management and operational success in a restaurant setting.